Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not accept returns or exchanges on posters and posters with hangers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@michiganstudio.com. We do not provide return shipping labels or refund shipping on your original purchase. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@michiganstudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost / missing packages
Incorrect delivers and lost/missing package are the responsibility of the buyer and should contact the shipping provider directly. No refunds will be given.
Exceptions / non-returnable items
We do no offer returns or exchanges on posters and posters with hangers since these are handmade and made to order. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@michiganstudio.com.
Wood Products
Due to the unique hand made nature, no two items are alike and may vary from the photos shown. Please note wood may have knots, scrapes, chips, slivers, grain variances and coloring due to its nature. Stained boards can also vary in color based on the wood type and grain. Reclaimed wood will have some silver from aging but will be predominantly red.
Poster Products
Posters feature high quality printing on textured paper giving a vintage look. All of our prints are reproductions of vintage prints, so they have an "older" vintage feel and are not designed to match in layout and color, so please be aware of this when purchasing multiples. Colors may vary across smart phones, computer monitors etc.
All Products
Colors may vary across smart phones, computer monitors etc. Due to the handmade nature of many of our products, no two are alike.
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